• How to setup my domain name?

  Please watch this video: Namecheap: Dynadot: Godaddy GeneralPopular

• What payment methods do you have available?

  We offer a variety of payment methods, including cash on delivery, Stripe, and PayPal. Soon, we will also integrate ShopYan Pay, a payment method developed by our platform.Popular

• Can I choose the products that are subject to a discount, or does the discount apply to all products in the store?

  Absolutely, on our platform, you have the possibility to choose which products receive a discount. You can either apply the discount to specific products or to your entire store, according to your preferences and sales strategies.Some readers

• How can I import a product via Shopify or AliExpress?

  1- After clicking on the icon (+) located at the top of the dashboard Choose the option "New Product," then select "Import Product" Next, paste the link you copied from AliExpress or Shopify 2- You can go to the "Products" section in the left menu of the dashboard, where you'll find the "Import Product" button on your right (https://storage.crisp.chat/users/helpdesk/website/7d3230b4Some readers

• How do I disable the ADD TO CART option?

  To disable or add the cart, you can access the settings Then select "Express Checkout." Then, press "Express Checkout," where you will find the corresponding option at the bottom of the pageSome readers

• How can I edit my logo and thumbnail?

  Head to the settings where you'll find the "General" tab Go to "Logo and Thumbnail" to add the desired imagesSome readers

• How can I link my account to Google Sheets?

  After installing the Google Sheets application, Go to "My applications", then select Google Sheets. Then access the settings, click on "Sign in with Google", Choose your e-mail address, and click on "Advanced". Then click on "Go to shopyan.com (unsafe)", Then click on "Continue". Your account will now be properly connected. (https://storage.crisp.chat/users/helpdesk/website/7d3230b49b689000/gs1Some readers

• How can I add suppliers?

  On the list located on the left side of the dashboard, when you select "products" It displays "Suppliers." Clicking on it will allow you to access "new supplier" After filling out the form and clicking on "submit," the supplier will be automatically addedSome readers

• How can I disable a product?

  1- After clicking on "Products" in the menu located on the left side of the dashboard, select the product you want to disable Then, press the three dots on the right and click on "Disable" 2- Another option is to click on the "Edit product" icon then uncheck the "Show in store" buttonFew readers

• How can I configure the dashboard so that a product is automatically marked as sold out?

  Click on "All products" in the left-hand dashboard menu. Select the desired product. Then click on "Modify product". In the "available quantity" section, enter the quantity available and uncheck the "Disable out of stock" box, then click on "Submit".Few readers

• How can I export all orders via Excel without manually editing them?

  After accessing the "Orders" section in the left menu of the dashboard Choose "All Orders." Then, click on "Export orders" at the top right of the screen Once the table appears with the various fields available for your Excel file, select the ones you want to use Finally, click on "Save" to download the exported fileFew readers

• Are there any performance analysis or monitoring tools available for sales staff?

  Certainly, our platform offers powerful analytics tools. You can access a set of tools in the "Home" section of your dashboard. There, you'll find features such as "Overview," "Analytics," and "Live View." Additionally, you have the option to integrate applications like Google Analytics and Google Sheets for more in-depth analysis. (https://storage.crisp.chat/users/helpdesk/website/7d3230b49b68900Few readers

• How can I track my sales on your platform?

  You have the option to monitor your sales in two ways: By receiving notifications at the top of the page or by accessing the "Orders" section, where you can view all your ordersFew readers

• How does Shopyan allow me to track my customers' behavior?

  To access the live view of customer behavior, you'll need to click on "Home" Then specifically on "Live View." That's where you can observe customer behavior in real-timeFew readers

• Are there built-in marketing tools to promote my products to buyers?

  Absolutely, on our platform, we provide various marketing tools, such as upselling, discounts, as well as applications like Sales Pop and Countdown, to help you boost your sales and enhance the customer experience.Few readers

• How can I add upsell?

  Select "Upsells" from the list on the left of the dashboard, You'll see the "New upsell" option. Selecting it opens a new form. After completing this form and clicking on "submit", the upsell will be automatically added.Few readers

• How can I add brands?

  On the list located on the left side of the dashboard, when you select "products" It displays "Brands." By clicking on it, you access "new brand" After filling out the form and clicking on "submit", the brand will be automatically addedFew readers

• How can I change the timezone of my store?

  To adjust your store's time zone, navigate to the settings, specifically within the "General" section There, under basic information, locate the bar indicating the timezone. You can directly modify it from thereFew readers

• How can I hide the "Languages" icon?

  In the dashboard, click on Settings, then on the "Languages and currencies" section. In the "Store languages" box, select a single language.Few readers

• What types of products can I sell on your platform?

  On our platform, you can sell a wide range of products. We welcome various categories.Few readers

• How can I edit the purchase form?

  Head to the settings, where you'll find the "Express Checkout" option Then, click on "Express Checkout" to access the form for editingFew readers

• How can I change the menu that displays the header and footer of the store?

  In the dashboard, on the left, you'll see the "Website" option Then click on "Navigation," where you can modify or create menus according to your preferencesFew readers

• How do I create collections?

  In the list on the left of the dashboard, when "products" is selected This displays "collections". Clicking on it takes you to "new collection" Fill in the form and click on "submit", the collection will be automatically addedFew readers

• How can I cancel an order ?

  After clicking on "All orders" in the menu on the left of the dashboard Select the order you wish to cancel Then press the three dots on the right and click on "Cancel order".Few readers

• How can I change my store's language, and is the language of the dashboard also changed?

  Go to settings where you'll find the "Languages and currencies" option Then, go to "Default store language" to select the desired language To change the Dashboard language, use the icon located at the top of the pageFew readers

• How can I change the shop currency?

  Go to the settings at the bottom of the page Under the "Languages and currencies" section, you will find the "'Store currency" option Where you can select the currency of your choiceFew readers

• How to create a landing page?

  In the list located on the left side of the dashboard, by selecting "products" You'll see "Landing pages" appear. Clicking on it will allow you to access the creation of a "new landing page" You'll then need to choose the product for which you want to create a landing page, select a title for it Then click on "Submit." Your landing page will be automatically addedFew readers

• How can I set up a tax that applies by default to each order?

  Go to settings, then select "Taxes" Next set the percentage of tax you wantFew readers

• Can I create multiple upsells at the same time?

  Of course, you have the ability to create multiple upsells for different products, defining the conditions of your choice.Few readers

• Can I create several shops with the same account?

  Absolutely, you can create several shops with the same account, each with different subscriptions.Few readers

• How do I add a product?

  After clicking on the (+) icon at the top of the dashboard, choose the “New Product” option, fill in your product information, then click on “Submit”. Your product has now been created.Few readers

• How can I change or modify my store name?

  Head to the settings at the bottom of the page. In the general section You'll find the option "Store name," where you can choose the name that suits you Then, click on "Submit" at the bottom of the page on the rightFew readers

• How can I manage my inventory on your platform?

  To manage your inventory, go to the "Products" section, select "Inventory" Then click on "Update inventory" to adjust your stock levels as neededFew readers

• How can I require my customers to register before making a purchase?

  Head to the settings, then select "Express Checkout" Next, click on "Regular Checkout," where you'll find the registration options associated with your shop You can then check the box if subscription is requiredFew readers

• How do I configure the Facebook pixel?

  After clicking on Applications in the left-hand dashboard menu, select Marketplace. In the Marketplace section, choose Facebook Pixel and install it. Then click on Settings and select the desired conversion type, e.g. Lead or Purchase. Then click on Add a new pixel. In the label field, enter the name of your pixel, and in value, enter the ID you've retrieved from Facebook. Finally, click on Submit to finalize the pixel installation. This guide should help you set up your Facebook pixel efficienFew readers